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White-glove onboarding with harbor mapping and data migration.
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Brandable booking flows for clubs, transients, fleets, and seasonal guests.
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Payments, invoicing, and reconciliations with smart reminders and dunning.
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Custom roles, SSO, and audit logs to keep teams secure and accountable.
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24/7 harbor support with live desk plus dedicated CSM on premium tiers.
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Quarterly revenue experiments with pricing, packaging, and retention playbooks.
Implementation approach
- Week 1: Discovery, data audit, hardware check, risk log, and success metrics locked.
- Week 2: Configuration, imports, payment setup, staff training, and exec-ready roll-out plan.
- Week 3: Soft launch with live ops co-pilot, KPI review, then transition to steady-state support.